Terms &
Conditions.

1. Scope of Services

Se7en Travels provides professional ground transportation and operational support services throughout Portugal, primarily for travel agencies, DMCs, tour operators, MICE and corporate travel professionals.

Our services may include:

• Private airport and hotel transfers
• Private transportation
• Private tours and day trips
• Multi-day transportation and itinerary support
• Group and MICE transportation
• Corporate travel services
• Ground handling and operational support
• Other transportation or destination services agreed in writing

The exact scope of each service is defined by the booking confirmation, quotation or other written agreement issued by Se7en Travels.

2. Booking & Confirmation

A request, enquiry or quotation does not constitute a confirmed booking.

A service is considered confirmed only after Se7en Travels has provided written confirmation.

Availability is not guaranteed until written confirmation has been issued.

Se7en Travels reserves the right to decline a booking where the requested service cannot be safely, legally or operationally provided.

For bookings made less than 30 days before the service date, full payment may be required upon confirmation unless otherwise agreed in writing.

For tourism partners, previously agreed commercial, credit, payment and cancellation conditions may apply and shall prevail over these general conditions where expressly agreed in writing.

3. Pricing & Payment

All prices are quoted in euros and, where applicable, include VAT at the legally applicable rate.

Unless otherwise stated, prices include the agreed vehicle, professional driver and standard operational costs directly related to the confirmed service.

A deposit or advance payment may be required to secure a booking.

For non-partner bookings, a 25% advance payment may be required upon confirmation.

Unless otherwise agreed in writing, the remaining balance is payable no later than 30 days before the service start date.

Bookings made within 30 days of the service date may require full payment at the time of confirmation.

Failure to meet the applicable payment deadline may result in cancellation of the booking and application of the relevant cancellation charges.

4. What Is Not Included

Unless specifically stated in the quotation or booking confirmation, prices do not include:

• Monument, museum or attraction entrance tickets
• Meals and beverages
• Accommodation
• Tour guides other than the driver
• Personal expenses
• Parking or access charges not reasonably foreseeable at the time of quotation
• Special permits or access fees
• Services requested after confirmation that were not included in the original quotation

Any additional costs will be communicated whenever reasonably possible and may be charged to the Client.

5. Pricing Adjustments & Changes

Quotations are based on the information available at the time they are issued.

Prices may be revised where there are significant changes to:

• Fuel, energy or operating costs
• Government taxes, tolls or regulatory charges
• Access restrictions or mandatory permits
• Service requirements
• Vehicle category or passenger/luggage requirements
• Route, itinerary or duration requested by the Client

Any material change requested by the Client after confirmation may result in an additional charge.

6. Operational Conditions

Se7en Travels plans each service with reasonable care and professional standards.

However, routes, timings and operational arrangements may need to be adjusted due to circumstances including:

• Traffic
• Road closures
• Weather conditions
• Accidents
• Security or safety considerations
• Restricted access
• Government or local authority restrictions
• Strikes or public disturbances
• Delays caused by the Client or third parties
• Other unforeseen operational circumstances

Where reasonably possible, Se7en Travels will inform the Client of significant changes and seek an appropriate operational solution.

Our priority is always the safe and professional completion of the service.

7. Vehicle Allocation & Substitution

The vehicle category confirmed for a booking will be respected whenever reasonably possible.

However, Se7en Travels reserves the right, where necessary, to provide an equivalent or superior vehicle or to use a trusted operational partner in order to ensure service continuity.

Any replacement vehicle or operational partner will be selected with regard to the nature and requirements of the confirmed service.

8. Luggage

Clients must provide accurate information regarding the number and size of luggage items when making a booking.

Vehicle allocation is based partly on the declared passenger and luggage requirements.

If the actual luggage exceeds the capacity of the confirmed vehicle, Se7en Travels may need to provide a larger vehicle, additional vehicle or alternative solution, subject to availability and additional charges.

Se7en Travels cannot guarantee transportation of luggage quantities that were not declared in advance.

9. Waiting Time & Delays

Airport Arrivals

Airport arrival transfers include up to 60 minutes of complimentary waiting time, calculated from the scheduled or actual flight arrival time, subject to the operational conditions communicated for the booking.

Additional waiting time may be charged.

City / Hotel Pick-ups

For standard city or hotel pick-ups, up to 10 minutes of complimentary waiting time is included.

Additional waiting time may be charged.

Client Delays

Delays caused by the Client, including late arrival at the meeting point, passport control, baggage collection, personal activities or failure to be ready at the agreed time, may result in additional waiting charges and/or adjustments to the itinerary.

Where delays materially affect the remaining itinerary, Se7en Travels may need to modify or shorten the service to protect the operational schedule and other confirmed services.

10. Cancellation Policy

Unless different cancellation conditions have been agreed in writing:

The cancellation time is determined according to the date and time at which the written cancellation is received by Se7en Travels.

Certain services, including third-party tickets, special arrangements, permits, accommodation or other non-refundable services, may be subject to separate cancellation conditions communicated at the time of booking.

Where specific cancellation terms have been agreed with a tourism partner, those terms shall prevail.

11. Changes to Confirmed Services

Requests to change a confirmed booking, including date, time, route, passenger numbers, vehicle category or itinerary, are subject to availability.

Additional charges may apply.

A change may be treated as a cancellation and new booking where the requested modification materially changes the original service.

12. Client Conduct

Clients are expected to behave in a respectful and responsible manner towards drivers, staff, vehicles and operational partners.

Smoking, vaping, illegal activities or behaviour that creates a safety or hygiene risk may be prohibited inside vehicles.

Clients are responsible for any exceptional cleaning, sanitisation, repair or other costs resulting from their actions or those of members of their party.

Se7en Travels reserves the right to interrupt or terminate a service where a Client's conduct creates a serious safety, security or property risk.

No refund shall be due for a service interrupted or terminated as a result of serious misconduct by the Client, to the extent permitted by applicable law.

13. Damage to Vehicles

The Client may be held responsible for damage to vehicles, equipment or property caused by the Client or members of their party through negligent, intentional or inappropriate behaviour.

Reasonable cleaning, repair, replacement or other associated costs may be charged to the Client.

14. Cleaning, Sanitisation & Vehicle Downtime

Se7en Travels operates premium vehicles that must be maintained to a high standard of cleanliness and hygiene for all passengers and subsequent services.

The Client is responsible for any exceptional cleaning, deep-cleaning, sanitisation or specialist treatment required as a result of their actions or those of any member of their party.

This includes, without limitation:

• Vomiting or motion sickness
• Urine or other bodily fluids
• Food or beverage spills
• Excessive dirt, mud or other contamination
• Cigarette smoke or other prohibited substances
• Any other contamination requiring professional cleaning or sanitisation

Where exceptional cleaning is required, the vehicle may need to be removed from service and sent to a professional specialist cleaning and sanitisation facility.

In such circumstances, the following charges may apply:

Specialist Cleaning & Sanitisation Fee: €200

This fee covers the professional interior cleaning, sanitisation and treatment required to return the vehicle to the required operational and hygiene standard.

Vehicle Downtime Fee: €350

Where the vehicle must be removed from service and is consequently unavailable for previously scheduled services, a vehicle downtime fee of €350 may be charged to compensate for the operational unavailability of the vehicle.

The downtime fee may apply in addition to the cleaning and sanitisation fee, as these charges relate to separate costs: the specialist treatment of the vehicle and the loss of operational availability.

Accordingly, where both exceptional cleaning and vehicle downtime are required, the total charge may be €550 (€200 cleaning + €350 vehicle downtime).

Se7en Travels reserves the right to assess the condition of the vehicle following the service and determine whether professional cleaning or sanitisation is required.

Where reasonably possible, photographic or other appropriate evidence of the condition of the vehicle may be recorded for operational and billing purposes.

The Client may also be responsible for any additional costs incurred where the required treatment exceeds the standard specialist cleaning procedure described above.

These charges do not limit Se7en Travels' right to seek compensation for any additional damage to the vehicle or equipment caused by the Client, where permitted by applicable law.